Remote Support in Medical and Social Care Emergencies

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Services now LIVE in Finland

Remote support in medical and social care emergencies is supported through the use of telecare.

Telecare employs the use of a range of technologies in the home setting. It is used primarily to support individuals with a range of health and/or social needs to live more independently and remain at home safely. A basic telecare package of technology includes a base unit, body transmitter and smoke detectors. An enhanced telecare package includes a wide range of peripheral sensors, including epilepsy sensors and DDA (Disability Discrimination Act) pagers for people with sensory impairments. These alarms and devices trigger a response from a call centre.

Established telecare services are in place throughout Scotland. In the NHS Highland Region there are more than 4,000 telecare service users. The Highland Hub provides the support for telecare in the Highland Region of Scotland. As well as being the call centre for telecare emergency alerts, the Highland Hub currently provides a co-ordination and management function for Primary Care Out of Hours (OOH) responses and NHS24 triage services across four Health Boards (NHS Highland, Shetland, Western Isles and Orkney). The Hub is the single point of contact for partner services (NHS24, Scottish Ambulance Service (SAS), NHS Western Isles, NHS Orkney and NHS Shetland) with the objective of ensuring that the patient journey is as efficient and streamlined as possible. It also provides support to single handed GP practices delivering OOH services across remote and rural areas.

The key organisations involved in the development of telecare in Scotland are local health, housing and social care partnerships.


Demonstrator Project team leader: Matti Matero


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